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eeMailer

 

Email Won't Send

Typically the most common problem is a 'typo' in your configuration.

However, double check the following:

  • First, check the 'Send' log.  ('View Log' button)

Navigate to the bottom of the log and look for 'errors'. (usually marked in red).  The errors should give you an indication of the problem.

  • Check that the SMTP Server name is correct.

  • Port 25 should be the default port number.  (unless your ISP requires a different port number)

  • If your SMTP server requires Authentication, make sure it's checked off and the User Name and password are correct.

  • Check that the "To" email address in your test email is a 'valid' email address.

  • Make sure you have a 'blank' line between the subject and the email message body. 

  • Suggestion:  Setup the same SMTP settings (SMTP server name and port, and Authentication. (User name, and password) if required, in Outlook or Outlook Express to verify that it works.

  • Verify that the email formatting hasn't been corrupted.  (see format below)

  • If everything else fails, uninstall eeMailer and reinstall.  This will usually fix any 'typo' problems that you 'just don't see'.  :)

Email Format:

To: "Recipients Name" <recipient's email address>
From: "Senders Name" <sender's email address>
Date: %TimeStamp%
Subject: Put your subject here

Put your message here.

Format Notes:

  1. Don't remove the "   "  and <  > characters in the formatting.

  2. %TimeStamp% is a system variable and will be automatically replaced in the 'sent' email with the current system time and date.

  3. You MUST leave a BLANK line between the Subject and the email's Message body. Otherwise in some situations the formatting of the 'sent' email will become 'screwed' up.


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